Contact us
We are at your disposal to answer all your questions regarding our products or your orders. Do not hesitate to contact us via the contact details below or by filling out the contact form. We will respond to you as soon as possible.
Company contact details:
Address: 60 Rue François 1er, 75008 Paris
Phone: 0760930327
Email: hello@troussetoiletteunivers.com
Contact form
We pride ourselves on providing responsive and personalized customer service. If you have any questions or need assistance, we are here to help. Contact us directly by phone, email, or using the form below. Each request is handled with care to ensure your satisfaction.
Frequently Asked Questions
What are the delivery times?
Delivery times vary depending on your location. For Metropolitan France, once your order is validated, it takes 48 to 72 hours to prepare the order and 4 to 8 working days for delivery.
For Europe, the standard international delivery time is 6 to 12 working days.
Please note that during busy periods (holidays, sales, etc.), delivery times may be extended.
Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with a tracking number. This will allow you to track the status of your delivery directly via the carrier's website.
How do I return a toiletry bag if I am not satisfied?
You have 14 days from the date you receive your order to request a return or exchange.
To return a product, please contact us so that we can send you a return label by email. You will need to download and print this label, then attach it to the package to be returned. Products must be in their original condition, unused, unopened, and in their original packaging to be eligible for a return.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk orders. Please contact us directly to discuss options and terms.
What payment methods do you accept?
We accept payments by credit card: CB, Visa, and Mastercard. Your banking data is secured according to the latest standards via Payplug's PCI DSS secure platform.
My order has not arrived, what should I do?
If your order has not arrived within the expected time frame, first check the status of your delivery with the tracking number you received by email. If you are unable to obtain any information or if the delay significantly exceeds the estimated period, please contact us at hello@troussetoiletteunivers.com and we will do what is necessary to resolve the issue.
How can I contact customer service?
You can contact us by email, by phone. Our team is available to answer your questions from Monday to Sunday, from 10:00 to 18:30.